When a Greeting is more than a Greeting

Greetings are important because they initiate conversation or interaction. Most of the time we just gloss over the greeting, not putting much, if any, emphasis on what we say or how we say it. So what does a greeting sound like? It can take all sorts of forms. Hi. Hello. How are you? What’s up?Continue reading When a Greeting is more than a Greeting

The Power of Inclusion

Right now we are at a crossroad of division and isolation. The senseless murders of George Floyd, Breonna Taylor, Ahmaud Arbery, and so many others has exacerbated division across our country, while the COVID pandemic has intensified loneliness and isolation with the need to stay safe at home, reducing contact with loved ones, and resortingContinue reading The Power of Inclusion

Why Do We Still Do Email So Badly? (Part 2)

TL;DR: Three important keys to effective business email writing are congeniality, content, and closure. Read on for the particulars. Email is different from other forms of communication and it is typically done pretty poorly by most business-people. It’s just hard to get the words to come out right to make good sense and carry yourContinue reading Why Do We Still Do Email So Badly? (Part 2)