photo of women talking to each other

The Words We Use Say a Lot

You’ve asked one of your direct reports to see you in your office. It’s about a recent mistake they’ve made and you want to provide some feedback and maybe a little coaching. They enter the room sheepishly and slump down in the chair opposite your desk. You don’t want to beat around the bush, soContinue reading The Words We Use Say a Lot

cute fluffy cat on floor near open door

Shut the Door on the Open-Door Policy

Most leaders employ an open-door policy. I’m not sure if they do this because they want to or because HR tells them to or if they heard or read somewhere that it’s a “best practice.” What do you think? HR directive? Best practice? Or it seems reasonable and shows you are an approachable boss? I’mContinue reading Shut the Door on the Open-Door Policy

Small Talk, Big Difference

Today we look at a subject that is easy for some and brutally difficult for others. I’m talking about small talk. You know, that little dance we do to either pass time, please someone, or put them off so we can plan our escape. Now I suspect some of you may consider tuning out becauseContinue reading Small Talk, Big Difference

Why Do We Still Do Email So Badly? (Part 2)

TL;DR: Three important keys to effective business email writing are congeniality, content, and closure. Read on for the particulars. Email is different from other forms of communication and it is typically done pretty poorly by most business-people. It’s just hard to get the words to come out right to make good sense and carry yourContinue reading Why Do We Still Do Email So Badly? (Part 2)

Why Do We Still Do Email So Badly? (Part 1)

Email is ubiquitous. Email is still our main method of communication at work. And email continues to be a major thorn in our sides. But why? Well, part of the reason is because there is just so much of it and part of it is because it is not done properly. Quick survey: How manyContinue reading Why Do We Still Do Email So Badly? (Part 1)