photo of women talking to each other

The Words We Use Say a Lot

You’ve asked one of your direct reports to see you in your office. It’s about a recent mistake they’ve made and you want to provide some feedback and maybe a little coaching. They enter the room sheepishly and slump down in the chair opposite your desk. You don’t want to beat around the bush, soContinue reading The Words We Use Say a Lot

crop psychologist consulting patient in office

Prove Your Point or Improve Your Position?

You find yourself in a heated discussion with a close colleague, a direct report, or maybe even your spouse or partner. You’ve been going back and forth about who is right and who is wrong. And it appears things are not going to get better any time soon. We’ve all been there, and it stinks.Continue reading Prove Your Point or Improve Your Position?

Conversations on a Train

You’re traveling across Europe with a friend of yours, and you’re engaged in conversation about all the wonderful sights you’re seeing and the places you’re going next. But after a couple of minutes, you see your friend is playing on his phone. You decide to let it go and continue talking. Soon enough, your friendContinue reading Conversations on a Train

Small Talk, Big Difference

Today we look at a subject that is easy for some and brutally difficult for others. I’m talking about small talk. You know, that little dance we do to either pass time, please someone, or put them off so we can plan our escape. Now I suspect some of you may consider tuning out becauseContinue reading Small Talk, Big Difference

Building Trust in Unlikely Places

Trust is built in the small moments. As leaders, we find ourselves in pivotal situations every single day. We may not realize them at the time as being pivotal, but later in the day or the next, we understand just how important they were. And if we’re smart (or at least aware) we may think,Continue reading Building Trust in Unlikely Places